Terms and conditions Dutch for Children

Terms and Conditions

Dutch for Children

1. Definitions

To ensure clarity, we use the following terms:

Customer
The person or party who enters into an agreement with Dutch for Children and is responsible for payment (e.g. tuition or consultation fees). If the customer is also attending lessons, they are considered a participant as well.

Participant
The person (child or adult) who takes part in lessons or consultations.

Agreement
The contract between Dutch for Children and the customer, under which services or products are provided in exchange for payment.

Product
All lessons, consultations, and any physical or digital materials provided by Dutch for Children.

Tuition Fee
The total cost of the agreed lessons.

Consultation Fee
The total cost of consultations.

Terms and Conditions
These terms, which apply to all agreements with Dutch for Children.

2. Lessons and Scheduling

  • Lessons and consultations are scheduled at a fixed day and time, as agreed.
  • Lessons can be rescheduled.

Rescheduling and Cancellation

  • Lessons, trial lessons, and consultations can be rescheduled if requested by email at least 48 hours in advance.
  • If cancelled later, the full lesson or consultation will be charged.
  • A no-show for a second scheduled intake results in a €25 fee.
  • Always notify us by email.

Late Arrival

  • If a student arrives late, the lesson will still end at the scheduled time.
  • The full lesson will be charged.

Unused Lessons

  • Lessons scheduled within a month can still be used in the following month.
  • These lessons:
    • Will not be charged again
    • Expire after that following month
  • In case of cancellation, the current month will always be completed.

3. Payments and Fees

General

  • Lessons must be paid in advance.
  • Lessons are non-refundable.
  • For tailored payment plans:
    • Payments are mandatory
    • Instalments cannot be cancelled

Price Adjustments

  • Rates may be adjusted annually based on inflation and salary developments in education.
  • Changes are communicated at least 30 days in advance.
  • New rates take effect on January 1.

Bank Costs

  • Any bank transfer fees are the responsibility of the customer.

4. Trial Lessons

  • A trial lesson (30 minutes, ages 7–11) costs €15.
  • Trial lessons are offered once per student only.
  • If a customer does not attend a trial lesson without follow-up, an additional €7.50 expense fee will be charged.

5. Lesson Packages

Monthly Lessons (Standard: 4 lessons per month)

  • Invoice is sent at the end of the second week of the month.
  • Payment is due within 7 days.

Year Package (38 lessons)

  • Discounted rate
  • Payment must be made before the first lesson
  • Non-refundable once started
  • Automatically continues unless cancelled
  • Notice period: 1 month (4 lessons)
  • New invoice issued at least 2 weeks before the next cycle

Group Lessons

  • Payment must be made in advance (no later than the day before the first lesson)
  • Includes:
    • Online learning materials
    • Evaluation
    • One progress report
    • Access to an online learning platform (Junior Einstein)
  • Subscription is for 8 lessons
  • Cancellation is not possible, except in serious unforeseen circumstances

6. Intake and Information Meetings

  • Intake and information meetings are free of charge
  • Can be rescheduled if cancelled at least 24 hours in advance
  • Late cancellation or no-show: €25 fee

7. Payment Terms

Monthly Payments

  • Payable within 7 days after receiving the invoice
  • Continues monthly until cancellation
  • Notice period: 2 weeks (including lessons)
  • Cancellation must be done by email
  • Only processed during business days and hours

Year Package (38 lessons)

  • Paid in advance
  • Continues automatically
  • Notice period: 1 month (including lessons)
  • Cancellation must be done by email
  • New invoice issued at least 2 weeks before renewal

8. Late Payment and Collection

If payment is not made on time:

  1. First reminder (email)
  2. Second reminder
  3. Automatic default status applies

Additional costs:

  • €7.50 administration fee after default
  • €7.50 for written reminder

If still unpaid:

  • The case is transferred to a collection agency
  • Additional costs:
    • 15% of outstanding amount (minimum €50)
  • All costs are the responsibility of the customer

9. Language and Understanding

If any part of these terms is unclear, we recommend using tools such as Google Translate or Google Docs for assistance.

10. Questions

If you have any questions, please contact us. We are happy to help.

11. Company Details

Dutch for Children
Geestbrugweg 72
2281 CP Rijswijk, The Netherlands

Phone: +31 6 17196246 (09:00–17:00 Dutch time)
Email: dutchforchildren@gmail.com
Email: info@dutchforchildren.nl

Chamber of Commerce (KvK): 62014609
VAT number: Not applicable (education is VAT-exempt)